FAQS

Q: How many years of experience does your company have in producing titanium?

A: Our company has over 20 years' experience in this field. We specialise in developing, producing and selling high-quality titanium materials to customers both at home and abroad for industrial, petrochemical and marine applications.

Q: What is your production scale?

A: We have advanced production facilities spanning 6,000 square metres, with an annual production capacity of 8,000 tonnes of titanium materials. This enables us to fulfil large-scale orders.

Q: What are your main markets?

A: We sell our products to over ten countries and regions worldwide, including major markets such as Europe, Asia, and the Middle East.

Q: Does your company have R&D capabilities?

A: Yes. We have a dedicated R&D centre staffed by a technical team with 15 years' industry experience who are committed to developing new titanium alloys and improving production processes to meet your specific requirements.

Q: Have you worked with any well-known companies?

A: We have long-standing relationships with major domestic companies and industry leaders, with clients in the chemical, energy, and automotive sectors.

Q: Can I come to your factory to observe titanium products running?

A: Yes, provided you book an appointment with our sales representatives at least 10 days before your visit and provide details of your itinerary, you can observe titanium products in operation on site. We can also arrange for you to be picked up from your arrival point in Xi'an and taken to our factory. For your convenience, we now offer online plant inspections via Zoom.

Q: Are your production facilities advanced?

A: We use world-leading production equipment and technology, including vacuum melting furnaces, precision rolling mills and CNC machining centres, to ensure the precision and consistency of our products.

Q: Could you produce titanium alloys with special specifications or high performance?

A: Yes, we can produce titanium to special specifications according to customers' requirements, as well as providing high-performance titanium alloys such as Ti-6Al-4V and Ti-6Al-2Sn-4Zr-2Mo.

Q: Is your production capacity able to fulfil large-quantity orders?

A: Our production capacity enables us to handle large-volume orders efficiently, producing 8,000 tonnes per year while ensuring product quality and timely delivery.

Q: How does your company ensure product quality?

A: We implement a rigorous quality control process that covers every stage, from procuring raw materials to shipping finished products. This includes chemical composition analysis, mechanical property testing and non-destructive testing. We have a wide range of quality assurance programmes in place to guarantee product quality.

Q: Has your company obtained any international certifications?

A: Yes, we are ISO 9001 certified, ensuring that our products meet global standards.

Q: Do you provide product quality inspection reports?

A: Yes, we provide a detailed report on the quality inspection of each batch of products, including information on chemical composition, mechanical properties, dimensional accuracy and other relevant data.

Q: Do you provide customised services?

A: Certainly. We offer customised services tailored to our clients' requirements, including product specifications, surface treatments and packaging solutions. We also provide custom processing services, including waterjet, laser and wire cutting.

Q: Do you have a technical support team?

A: Yeah,our professional technical support team that provides customers with technical advice, application guidance, and after-sales service.

Q: What happens if there is a problem with the product?

A: We are committed to providing comprehensive after-sales service to our customers. If there is a quality issue, we will promptly investigate and provide a solution, which may include a refund or compensation.

Q: I am unable to source the required products.What should I do?

A:If you are unable to find a suitable product, our team of experts is here to assist you. Should you wish to contact us, please use the following link to our contact us page.

Q: Does your company prioritise environmental protection and sustainable development?

A: Yes. We are committed to green production and utilise energy-saving technologies and environmentally friendly processes to reduce carbon emissions and waste creation.

Q: Does your company participate in social welfare activities?

A:Yes, we actively support education, environmental protection and community development to fulfil our corporate social responsibility.